7ezbd Privacy Policy

Last updated: January 2025

1. Introduction and Scope

This Privacy Policy applies to all users of the 7ezbd platform. When you register, log in, or use any service on 7ezbd, you accept the terms of this policy. This document explains what information 7ezbd collects, how that information is used, and what steps are taken to protect it.

Alongside this policy, you are encouraged to read our Terms and Conditions, as both documents together form the complete legal basis for using the platform.

This Privacy Policy may be updated at any time. Continuing to use the platform after an update means you have accepted the revised policy. Always check the "Last updated" date at the top of the policy to confirm you are reading the current version.

2. Information We Collect

2.1 Information Provided Directly by You

The following information is collected when you create an account on 7ezbd and while using the service:

Full name, date of birth, and national identity card details (for identity verification)
Email address and mobile number
Payment details used for deposits and withdrawals (partial details for bKash, Nagad, Rocket, or bank accounts)
Any contact information you provide yourself, such as messages sent in support chat

2.2 Automatically Collected Information

When you browse the 7ezbd platform or play games, certain technical information is recorded automatically:

Device type, operating system, and browser details
IP address and approximate location
Login times, page visit patterns, and session duration
Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification (KYC) or fraud prevention purposes, 7ezbd may verify information with approved third parties. However, personal information is not automatically purchased or collected from external sources.

3. Purpose of Using Your Information

There are specific and legitimate reasons behind collecting your information. 7ezbd uses it for the following purposes:

Account management: To handle your registration, login, identity verification, and account security.
Financial transactions: To process deposits and withdrawals and to maintain a transaction history.
Customer support: To help resolve your issues via live chat or email.
Fraud and abuse prevention: To detect unlawful activity and maintain platform security.
Bonuses and promotions: To apply eligible bonuses and offers to your account.
Technical improvement: To analyse platform performance and improve service quality.
Legal compliance: To meet applicable regulations and legal obligations.

Your information is never used for any purpose beyond those listed above.

4. Cookie Policy

7ezbd uses cookies on its website and application. Cookies are small text files stored on your device that help the platform remember your preferences and session information.

4.1 Essential Cookies

These cookies are necessary for login sessions, security checks, and core platform functionality. They cannot be disabled, as the site will not work properly without them.

4.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. The data collected through these cookies is fully anonymised and is used to improve the site.

4.3 Preference Cookies

These cookies remember your language preference, display settings, and other personalised settings so you do not have to provide the same information on every visit.

Most browsers offer tools to manage cookies. However, please note that disabling essential cookies may prevent you from using 7ezbd's services fully.

5. Data Storage and Security

7ezbd applies industry-standard security measures to protect your information, with safeguards in place at both the technical and administrative levels.

SSL encryption: All data exchanged between the platform and the user is encrypted using SSL technology.
Password protection: Passwords are never stored in plain text; strong hashing algorithms are used.
Access control: Only authorised staff can view user data, and only within a defined scope.
Regular audits: System security is regularly tested, and any identified risks are addressed promptly.

Data is retained for as long as your account is active or as needed to provide the service. After account closure, certain data may be kept for a limited period for legal compliance, dispute resolution, or fraud prevention.

SSL Secured Encrypted Data Controlled Access Regular Audits

6. Sharing Information with Third Parties

7ezbd never sells your personal information to third parties for marketing or commercial purposes. However, limited information may be shared in certain specific situations:

6.1 Service Providers

Only the necessary information is shared with approved third parties involved in payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support. These organisations are required to use the information according to 7ezbd's instructions and may not use it for their own purposes.

6.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, 7ezbd will attempt to notify you where possible, unless legally prohibited from doing so.

6.3 Business Changes

If 7ezbd's business structure changes (for example, through a merger or acquisition), your information may be transferred to the new responsible party, but this Privacy Policy will continue to apply.

7. User Rights

You have the following rights regarding your personal information:

Right to access: You may request a summary of the information 7ezbd holds about you at any time.
Right to correction: If any of your information is incorrect or outdated, it can be corrected through your account settings or by contacting the support team.
Right to deletion: In certain circumstances you may request that your information be deleted. However, some data may need to be retained due to legal obligations.
Right to object to processing: For marketing communications, you may withdraw your consent at any time.
Right to data portability: You may request a structured copy of your data.

To exercise these rights, contact the 7ezbd support team via live chat or email. Support is available 24/7 in Bengali and English.

8. Protection of Minors' Information

All services on 7ezbd are intended only for individuals aged 21 or above. The platform does not intentionally collect any information from minors.

Age is verified at the time of registration. If it is believed that a minor's information has been collected, the account will be closed immediately and the relevant data will be deleted. Detailed guidelines on the protection of minors can be found in the Responsible Gaming Policy.

9. External Links and Third-Party Platforms

The 7ezbd platform may contain links to third-party websites or services. This Privacy Policy applies only to 7ezbd's own operations. Third-party platforms have their own privacy policies, for which 7ezbd is not responsible.

Game providers (such as Pragmatic Play, PG Soft, JILI, and Evolution) may use certain technical data to operate their games. Such use of data is governed by each provider's own policy.

10. International Data Transfers

7ezbd serves users in Bangladesh. Some technical services and server infrastructure may be operated outside Bangladesh. Regardless of where data is processed, the protection standards described in this Privacy Policy are maintained.

Appropriate contractual safeguards are in place for international data transfers to ensure that this policy's standards are followed wherever your data is sent.

11. Policy Changes and Notifications

This Privacy Policy may be updated from time to time due to business changes, legal requirements, or service improvements. For significant changes, 7ezbd will notify you via your registered email or through an in-platform notification.

Continuing to use the site after a policy change means you have accepted the new terms. You are therefore advised to review this page once after each update.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the 7ezbd support team. Support is available 24 hours a day, 7 days a week in Bengali and English.

Live chat: Available directly within the platform
Email: [email protected]

Complaints regarding data protection are responded to as quickly as possible. For general queries, you can also visit our Frequently Asked Questions (FAQ) section, where you will find answers to many common questions.

This document is 7ezbd's commitment to protecting the information of its platform users. Your privacy is our priority. We are always here to help with any concerns.